Last updated: 10 - 11 - 2025

At Tintin Treats, we want every customer to enjoy a smooth and satisfying shopping experience. Due to the nature of our products, we follow strict hygiene and food-safety guidelines.

Perishable Goods

Because our chocolates are perishable, we are unable to accept returns once the product has been delivered.

Damaged or Incorrect Items

If your order arrives damaged, melted, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the product and packaging
  

We will review the case and may offer:

• A replacement
• A store credit
• Or a refund (in rare qualifying cases)
  

Refund Method

Approved refunds are processed to the original payment method.

Processing times may vary depending on your bank.

Non-Refundable Items

• Opened or used products
• Sale or promotional items
• Items returned without prior approval
  

Need help?

Email us at: support@tintintreats.com

We’re here to help.